If someone has taken control of your Facebook account through social engineering and is using it maliciously, follow these detailed steps to recover your account and minimize harm.
Step 1: Report Your Account as Compromised
- Visit Facebook’s Hacked Account Tool:
- Enter Your Login Information:
- Provide your email address or phone number associated with the account.
- If the hacker has changed your login credentials, use your old email address or username.
- Verify Your Identity:
- Facebook will ask you to confirm your identity. Be prepared to provide:
- A government-issued ID (e.g., passport, driver’s license).
- Information about your account, such as:
- Previous passwords.
- Names of trusted contacts.
- Devices or locations you’ve used to access your account.
Step 2: Recover Your Account Access
- Check for Recovery Emails:
- Look in your email inbox (and spam folder) for messages from Facebook about changes to your account.
- If you find an email about a password reset you didn’t initiate, use the "Secure your account" link provided in the email.
- Reset Your Password:
- Use the "Forgot Password?" option on Facebook's login page.
- If the hacker changed the email address, Facebook allows you to enter your original email to start the recovery process.
Step 3: Contact Facebook Support
- Report Unauthorized Content:
- If you cannot log in but can still see your account, ask a trusted friend to report the fake posts or profile activity on your behalf:
- Click on the three dots (...) on the fake posts or profile and select Report > Pretending to be Someone > Me.
- Fill Out the Identity Verification Form:
Step 4: Notify Friends and Family
- Spread the Word:
- Ask your friends to warn others about the scam activity from your account.
- Post in community groups (if applicable) to alert others about fake items for sale.
- Have Friends Report the Account:
- Trusted contacts can go to your profile, click on the three dots (...), and report the account as compromised.
Step 5: Secure Your Other Accounts